Titles don't leave the legacy. People do.

Titles don't leave the legacy. People do.

And since "legacy" is a pretty heavy word, how about this: Trail of Impact. Each of us, every day, has a chance to impact others through our words and our actions. Just in the past few days, I've had these random opportunities to leave a positive trail as I interacted with:

The Lowe's Home Improvement guy, working hard on Saturday to install our new dishwasher.
A confused caller who mistakenly dialed our land line twice looking to buy a car we didn't have for sale.
My wife, Karen, asking for help on a home project that I didn't know was on our agenda that day!
The flight attendant roaming the aisle during a five hour flight, inquiring, "Coffee, anyone?" as most passengers failed to acknowledge her at all.
The hotel trainee who took almost 20 minutes to check me in after that tiring five hour cross-country trip!
--Taken from John Miller

CHOICES

Choices

We are accountable for our own choices and are free to make better ones is fundamental to our growth.

Sometimes people think they have no choice. They’ll say things like “I have to” or “I can’t”. But we always have a choice. Always. Even deciding not to choose is making a choice.

Realizing this and taking responsibility for our choices is a big step toward making great things happen in our lives.

--From QBQ! The Question Behind The Question

Eliminating "Victim" Questions

We are constantly working on ourselves and our team, to make sure we don't play the "victim" in life's situations. We must control our attitude and effort. Get rid of the things we can't control. But most importantly accept responsibility.

I just finished re-reading QBQ--The Question Behind the Question. Great book with some simple insights to share with your team.

Simple Guidelines For Asking Questions To Eliminate Victim Thinking
Thoughts from the QBQ (Question Behind The Question). Often our first reactions are negative, which bring into mind the Incorrect Questions.
The answers are in the questions. Which means that the better we ask a question, the better answers we will get.
Examples:
1. Begin with “What” or “How” (not “Why”, “When” or “Who”)
2. Contain and “I” (not “They”, “Them”, “We” or “You”
3. Focus on action.