We are constantly working on ourselves and our team, to make sure we don't play the "victim" in life's situations. We must control our attitude and effort. Get rid of the things we can't control. But most importantly accept responsibility.
I just finished re-reading QBQ--The Question Behind the Question. Great book with some simple insights to share with your team.
Simple Guidelines For Asking Questions To Eliminate Victim Thinking
Thoughts from the QBQ (Question Behind The Question). Often our first reactions are negative, which bring into mind the Incorrect Questions.
The answers are in the questions. Which means that the better we ask a question, the better answers we will get.
Examples:
1. Begin with “What” or “How” (not “Why”, “When” or “Who”)
2. Contain and “I” (not “They”, “Them”, “We” or “You”
3. Focus on action.
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